The St. Louis-based cable, TV and Internet company ranks fifth on the list, receiving a satisfaction rating of 59/100. Improper billing practices and poor customer service make up the majority of complaints lodged against Charter, which filed for bankruptcy in 2009, forcing it to downsize and cut costs.
Anita Lamont, a spokeswoman for Charter said, “It’s disappointing to be named, but Charter has committed to a customer experience transformation and positive things are happening. We’ve just begun a journey that will take time, but customers have noticed and we’re beginning to hear encouraging feedback.”
I once had one of their telemarketers threaten to kill my family and I. It was very strange because I wasn’t angry and certainly not difficult. I had asked them to stop calling and when I got this call, I asked to speak to a manager to try and get the calls stopped. The guy then threatened me. I wouldn’t believe it either other than having been on the line with the clown.
After the third person needed me to give them the same details I had done initially, I just told them to never call me again and they finally got that right.